Kent Smith

"THIS IS BY FAR THE WORSE AGENT I HAVE EVER DELT WITH. I CALLED TO HAVE MY INSURANCE TRANSFERRED TO ANOTHER STATE AT WHICH TIME I WAS TOLD I HAD TO CANCEL BEFORE TRANSFERRING. SO I CANCEAND THEN WAS TOLD I DIDN'T HAVE TO CANCEL. I BEEN TRYING TO CONTACT THE OFFICE DECEMBER 29TH AND AS OF January 8th I STILL HAVE NO RESOLUTION. BUT AS OF JANUARY 3RD A PAYMENT WAS TAKEN IN FULL AND MY INSURANCE STILL SAY INACTIVE BUT PAID. THIS IS VERY BAD SERVICE. WOULD NOT RECOMMEND THIS AGENT."

"I have been with State Farm for about 2years With Kent Smith as my agent, I like the fact that I have an agent I can communicate with one on one or I can go to the office and do face to face if I need to.His staff members are very pleasant and knowledgeable of any concerns I have. Kent helped me with setting up my Drive Safe&Save Which I don't really care very much for. Nothing to do with Kent. I m being honest I just don't like. Thank you Kent for severing me with State Farm. N Wilson"

"Kent Smith has always serviced my insurance and investment needs with the upmost professionalism. He has a;ways explained everything that i did not understand. While doing this Kent made me feel like a client and friend at the same time. I would highly recommend Kent Smith as a State Farm agent for insurance and investments."

"Kent Smith is very professional. His staff gives great customer service. When I met Kent I was with Liberty Mutual. Kent looked over my policy and saw that even with Full coverage if we would have been in a serious accident we were at risk at getting sued. He was able to save us a few hundred dollars and give us a better coverage as well. Couldn't be happier with having him as my agent."

"If I could do less than one star, I would. I was a customer who he inherited when he either bought or was assigned to the agency. No customer service; very unprofessional office. Receptionist had on ‘Daisy Dukes’ the day I came into his office to talk about, I thought, my coverage. Instead, he wanted to sell me an investment product................I later had a sewer back-up claim. One month later, State Farm used the claim to cancel my homeowner’s policy. Kent Smith did not reach out at the point of my loss, neither did he notify me that my homeowner’s was being cancelled. Showed absolutely no concern about me as a policy holder with State Farm for nearly 40 years. State Farm as an insurer is fine; stay away from this agent"

"Kent reached out to me and made me feel like a valued customer in the endless rat race that is insurance. Every appointment we scheduled, Kent would show up well-prepared and was never late. His staff are courteous and knowledgable—they handled my problems before the end of the day. Keep up the good work Kent!"